Yesterday, I had a lunch together with my friends. It is indeed nice to have a get together again, after a long time not seeing each other. We will have a date again this Sunday. We are going to watch a movie.

We all love Max, and so we did have our lunch there yesterday. But, we had some unpleasant experience with it. Here’s our story:

I made a reservation at Max, February 13, 2008 for 4 people at 12nn to 1pm of February 14, 2008, because I know since it would be a Valentines day, many would go there. So, I had that reservation, thinking that we would have our seat upon arriving there, because our time is too precious to be wasted waiting. Also, because we have work and we need to get back to work after lunch, that is why we need all the time we could get to have a chat and eat.

My friend Ann and Yen arrived earlier than I, so I told them to just get in and get the reservation that I made.  They were told to wait for 10 minutes. I arrived and still there were my friends on the entrance door sitting. I asked them what happened? They told me, they are still waiting for our table. The Max crew pointed us on the table we were supposed to sit (on the right side). They are still cleaning it because it was newly vacated. So we waited at the entrance. We waited too long now, so we asked a crew of our table, then the crew pointed us to AGAIN a newly vacated table (this time at the left side). SO again we waited, but they had already taken our orders. However, we were shocked when a crew let an old lady and her family (who just arrived) sit on the table we were supposed to sit (on the left side) that they pointed to us. Now, we were complaining, we keep on saying, what’s the use of reservation when they couldn’t let us have our reservation and younger faces doesn’t deserve respect? We were really upset with the service Max had given and I was so humiliated because my friends trusted me with that reservation that I had, but weren’t given to us. After a LONG LONG LONG wait (I think its was 45 minutes wait), we finally had a table. Our food were then brought to our table. Because we were so happy, we forgot all those waiting concerns. We then eat because we were already too hungry from the wait. In the middle of it, we noticed that we were only given one glass of iced tea. We then catch the attention of the waiter and asked for our remaining iced tea. So the waiter did get it and gave us our iced tea. Again, there’s one thing missing! A truffles for a Max menu for two (a valentines promo). So again, the waiter gave it to us.

We finished eating and then left Max … of course we were late now for work!

Aaaaahhh! What a really bad service we had at Max SM Delgado, Iloilo. But still, the food is satisfying! Please upper management of Max. Discipline your crew … we really had a broken heart with that kind of service and treatment given to us.

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